Troubleshooting Guide

Use this guide to review some of the most common issues with lighting products. If you can't find an answer here or within the product's instruction manual, feel free to book an appointment with our Solutions Support Technician at the bottom of this page.
CAUTION: RISK OF SHOCK. Always turn power off at the source before servicing an electrical system and/or components. Your safety is your responsibility. We recommend that you employ a well-reviewed, licensed professional for installations and/or servicing.

Auragami Light Sheet Troubleshooting

TRAX Troubleshooting

LED Light Panels

Power Supplies

Still need help?

This page is frequently updated as questions are brought to our attention. If you can't find the answer to your issue here, please book an appointment with our solutions support technician or reach out to us directly through the contact form linked below.

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